About us:
Bureau Veritas Consumer Product Services, Inc. (BVCPS) works with retailers and manufacturers of consumer products worldwide to assess their products and manufacturing processes for compliance with regulatory, quality and performance requirements. We test products, inspect goods, assess factories, conduct social audits, and train personnel. Our proactive solutions throughout the supply chain help our clients better manage risk, protect their brands, reduce costs and cut time to market. With over 8,000 employees in over 60 office and laboratories, and 30+ years of experience, we offer dynamic, exciting employment opportunities.
Objective
The Program Manager will be stationed on-site at client location to develop and maintain productive client relationships through professional services by managing all aspects of the testing, inspection, and/or consulting services provided to the client.
Roles and Responsibilities:
* Develop and maintain productive client relationships through professional services by managing all aspects of the testing, inspection, and/or consulting services provided to the client.
* Provide technical expertise to clients in areas of global compliance, industry standards, and client specifications through technical opinions, interpretations and recommendations.
* Serve as liaison between merchants, vendors, agents, product development and client Quality Assurance.
* Define with client their compliance, safety and quality testing approaches relating to consumer products.
* Serve as liaison between the client and other global Consumer Product Services (CPS) departments (Sales/Marketing, Information Resources Center, Operational Staff, Information Technology and Accounting).
* Serve as primary contact for assigned clients and maintain a successful client relationship.
* Develop an understanding of clients needs and expectations and assist in matching them to CPS technical services, capabilities, and internal Quality Assurance technical resources.
* Liaise, as necessary, with regulatory/industry/professional bodies to provide solutions and expertise in areas of global compliance, industry standards, and client specifications.
* Successfully handle day-to-day client requests including test report review (for rating and accuracy), invoice processing, data/report generation, problems, issues, and complaints.
* Coordinates schedules while serving as the global internal and external liaison for all submissions requiring testing or evaluations to be performed by global testing locations.
* Monitor CPD performance in relation to defined services.
* Provide back-up assistance for other program management staff, as required.
Required Skills:
* Understands scheduling, planning and the product development cycle
* Strong working knowledge of softlines/textiles and hardlines/hard goods in terms of product development, product sourcing, quality and applicable test standards/regulations highly desired.
* Able to interpret technical information and translate into common terminology.
* Excellent verbal and written communication and presentation skills.
* Strong analytical, problem solving, attention to detail and process improvement skills.
* Must possess strong work ethic and excellent client service skills to ensure effective, responsive client interaction (internal and external).
* Able to work well under pressure to handle crisis situations and balance several tasks simultaneously.
* Performs with sense of urgency and sensitivity to deadlines.
* Able to prioritize, delegate tasks to appropriate staff and perform required follow up.
* Proficiency in Microsoft applications.
* Must be confident, highly efficient, and self-motivated.
* Must be personable and work well independently, as well as in a team environment.
* Able to anticipate/identify problems before they arise.
Required Experience / Education
* One to three years of retail sourcing, product development, product / lab testing, or program management experience
* Business, Engineering or other 4 year degree
If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.
https://hostedjobs.openhire.com/epostings/submit.cfm?company_id=15890&version=1
Position #970
www.cps.bureauveritas.com
- Location: Irving, Texas
- Compensation: DOE - excellent benefit package offered
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.