Job responsibilities:
• Contribute to development and operation of an elegant distributed high-performance computing infrastructure. This is not a web farm.
• Linux super-sysadmin
• Network engineering and operation
Required skills:
• Expert Linux sysadmin for large-scale infrastructures (1000+ servers, 100K processes)
• Scripting/programming for systems administration. Work with the production platform as a programmable entity.
• Network and server capacity engineering
• RRDTool
Desired Skills:
• Ability to program (Perl, PHP, Ruby, Scala)
• MySQL administration and SQL programming
• Hadoop-based analysis (Hive, MapReduce)
• Search engine, social network experience
• puppet
• nagios
Position Requirements:
Must have strong organizational skills
MCSE or MCSA 2000 or later
TCP/IP
SMTP
POP3
Outlook
Outlook Express
IIS 5 or later
Windows XP Pro
Windows Vista Business
Windows 7 Business
Windows Server 2003 and 2008
The Domain Naming System
The preferred candidate will be familiar with one or more of the following:
Veritas Backup exec for windows server
Retrospec 6.0
Sonicwall Firewalls
Sonicwall Enhanced OS
Microsoft SQL Server 2000 or later
Have the A+ certification
Have the Network + certification
Avero is the hospitality industry’s leading web-based performance management provider. Over 10,000 users drive revenue to the bottom line and improve the guest experience by relying on the Avero Advantage – a combination of our flagship business intelligence product, Avero Slingshot, and our unparalleled professional services.
Avero's team of hospitality specialists analyzes $8 billion annually in F&B revenue data to generate $150 million in incremental client profits for restaurants, hotels, and casinos worldwide.
With headquarters in New York City, Avero has additional offices in Las Vegas and Dallas
POSITION OVERVIEW – LEVEL 1 TECHNICAL SUPPORT CONSULTANT:
We are currently searching for a Level 1 Technical Support Specialist to join our client services team! We are looking for a candidate that demonstrates strong technical knowledge with a passion for service. The perfect candidate will be an innovative thinker with creative problem solving skills, communication skills (both written and oral), and a sense of urgency to get the job done. This position is critical to ensuring that we provide exceptional customer service related to consistent, reliable, accurate, and timely data delivery. This is a great opportunity to work with the IT staffs from some of the most prominent Casino, Restaurant, and Hotel companies from around the world. Not only will the candidate learn new software, but new technical skill sets as well. Avero is growing quickly and needs to fill this position immediately to support that growth.
This position reports to Avero’s Client Services Manager. The goal of the Client Services team is to provide outstanding customer service that goes above and beyond our client’s expectations as it relates to the timely and accurate delivery of data, as well as making certain that our clients understand not only how, but also why they should utilize our performance management software solution. The Level 1 Technical Support Specialist will play a key role in supporting and maintaining the technical aspect of the department, including standard installations of our data extraction utility at new clients and providing technical support to existing customers.
PRIMARY RESPONSIBILITIES:
• Perform installation of Avero Data Extraction Software remotely
o Involves interfacing with food & beverage Point-of-Sale and punch card systems
• Work with Avero’s Implementation Coordinator to solve customer’s technical issues
o Includes interfacing directly with customers by phone to resolve technical issues
o Also includes escalating technical issues to Level 2 Technical Support team, as needed
• Connect remotely to client computers to diagnose and troubleshoot data transfer problems
• Perform basic support tasks for Avero Slingshot® end users, including user maintenance, application setup, and minor data correction
• Assist Level 2 and Level 3 support by coordinating customer communication and providing regular status updates to customers
• Perform CRM maintenance tasks to make sure information in client history reports is accurate
o Periodically prune customer notes and records
o Make sure existing notes and records contain up to date and accurate information
• Monitor daily data transfers from over 1,500 customers
• Monitor missing data reports and track efforts to recover missing customer data
Summary:
The Sales Engineer is responsible for supporting the sales staff in presenting technical presentations of our products as well as assisting on installations of our products in both a pre and post sales support role. Pre-sales activities involve technical support in sales presentations, product demonstrations and assisting customers and resellers with product evaluations, training of ESET partners, system integrators and resellers. This individual will work closely with both our direct sales team as well as supporting our reseller partners within your assigned territory. This position works closely with Channel Sales Managers to develop business opportunities and maintain customer satisfaction. Position interacts with Technical Support and Customer Service representatives. The successful Sales Engineer will be a team oriented individual with the ability to balance both the sales goals and technical responsibilities of the role. We are looking for candidates with a passion for learning new technologies and a desire to provide best in class technical sales support to support our clients and close business.
Responsibilities:
Provide pre- and post-sales technical support to customers and partners Consult with external customers to interpret customer requirements while providing product application assistance Provide product demonstrations both in person and via Webex to potential clients Assist sales force and partners in closing business through on-site visits Provide technical training for channel partners Participate in trade shows, seminars and other industry events Provide feedback to product development regarding product changes as it relates to customer requirements Champion the ESET product line through product presentations and technical demonstrations at customer and partner sites Other duties as assigned
Qualifications:
5+ years as a Systems Administrator/ Tier 3 technical support
Detailed experience with Microsoft Windows, Solaris, Linux, and Novell systems and advanced computer networking environments
Ability to comprehend and convey complex systems and issues in an effective manner, both written and verbally
Excellent presentation skills and business communication skills
Strong time management and organizational skills
Ability to work independently
Ability to close business while achieving a high level of customer satisfaction
Training Experience is highly desired
Travel Requirements: More than 25-50%
Senior Level Technical Position
Company Description
ESET develops software solutions that deliver instant, comprehensive protection against evolving computer security threats. We pioneered and continue to lead the industry in proactive threat detection. ESET NOD32® Antivirus, our flagship product, consistently achieves the highest accolades in all types of comparative testing and is the foundational product that builds out the ESET product line to include ESET Smart Security.
ESET Smart Security is an integrated antivirus, antispyware, antispam and personal firewall solution that combines accuracy, speed and an extremely small system footprint to create the most effective security solution in the industry.
Sold in more than 160 countries, ESET has worldwide production headquarters in Bratislava, Slovakia and worldwide distribution headquarters in San Diego, US. ESET also has offices in Buenos Aires, Argentina; Prague, Czech Republic; and is globally represented by an extensive partner network. For more information, visit our products page or call (866) 343-ESET.
• Through adhering to ERGOS’ Managed Services Methodology, Leads will have responsibility for managing and overseeing the technical team for a designated number of ERGOS’ clients.
• Must oversee profitability of accounts and work with operations manager and lead consultants to make adjustments accordingly. Monthly review of account metrics with executive management may be required.
• The Lead is ultimately responsible for overseeing and managing consultant performance and satisfaction.
• Responsible for high level technical oversight in accounts. Must be able to aid in technical remediation when required.
• Lead is responsible for aiding in the process of interviewing, hiring and managing a team of technical engineers including regular employee reviews.
• Ownership Thinking – Must embrace the ERGOS Ownership Thinking methodology and goals. Must participate in Rapid Improvement Plans and help improve the profitability of the company.
• Administration and Training on ERGOS’ Managed Service Methodology
o Network Guidebook (NGB) – Must train and ensure consultants update and maintain the NGB according to ERGOS’ standards.
o Scheduled System Audits – responsible for overseeing schedules. Responsible for ensuring NOC Monthly Reports are delivered.
o Remote Monitoring –Responsible for ensuring that the monitoring systems are configured appropriately by the engineers and that all alerts are reacted to in the appropriate fashion.
• Internal Pre-Sales support and client facing sales calls will be required to aid the Sales division.
• Must provide peer review for project plans when necessary
• Must maintain ERGOS’ database with pertinent, clear and concise information regarding client visits, projects, system configurations, etc.
• Scheduling – must oversee consultant’s master schedule and ensure high utilization of engineers.
• Ensure incidents / tickets are completed at the time the work is performed in a detailed and professional manner by their engineers.
• Must attend periodic evening meetings at ERGOS and quarterly update meetings either at ERGOS or held offsite during non-business hours.
• Must have reliable transportation.
• Leads are required to be on-call and to support their team as needed.
• Time Entry / Work Week
o Leads are expected to work at least an 8 hour shift every weekday. Shortfall in hours may be handled as PTO at the discretion of the immediate supervisor.
• During a business interruption event, ERGOS may require employees to perform supplemental duties as part of a business continuity plan. It is required of the employee to maintain contact and be responsive to communication throughout an event, if possible. It may be required that an employee return to work either in person or remotely before all infrastructure has been restored to the area in full. ERGOS will train on these ancillary responsibilities and provide tools and equipment to perform these duties to the best of the company’s ability.
TECHNICAL QUALIFICATIONS
Team Leads must be proficient at an expert level in most if not all of the following skills:
• Active Directory
• Client/Server application interaction
• Basic web systems
• Exchange 2000, 2003, 2007
• Microsoft Server 2000, 2003, 2008, SBS 2003
• Terminal Services
• Connectwise
• Firewalls – Including but not limited to SonicWall and Cisco
• Routers and Switches
• ERGOS Connectwise Project Module
• Anti-Virus Software
• Tape back-up hardware and software
• VPN
• Microsoft Visio
• Desktop Support – MS Office (Word/Excel/Powerpoint), Outlook
• VoIP Phone Systems
• Wireless technology
• Smart Phone and Blackberry devices and infrastructure
Will do a full background Drug-screen & Background check prior to offer.
QUALIFIED CANDIDATES
submit resumes in MS Word format to:
careers@ERGOS.com
We look forward to hearing from you!
• Supervising the conduct of technical staff and the uniform enforcement of company’s policies and procedures
• Training new employees in policies and procedures
• Training of new employees in the use of company’s service tracking and service management applications including Connectwise and Zenith
• Periodic refresher training with existing employees
• Capturing, assigning, scheduling, ensuring completion of, and review of service requests
• Ensuring all SLA’s and service turn around thresholds are met or exceeded
• Ensure all customer service thresholds are met or exceeded by technical staff
• Ensuring the accurate and complete accounting of time by the technical staff
• Ensuring the service department’s equipment and spaces are kept up in a clean and professional manner
• Promoting and facilitating cross training of technical staff
• Promoting and facilitating education and certification of technical staff
• Ensuring all technical staff have the tools, training, and support to meet or exceed all goals
• Promoting profitability of the entire service department as well as add on sales of service and upgrade parts and services
• Communicating and coordinating with customers on service related issues
• Communicating and coordinating with other employees and departments on service related issues
• Driving the continued push to a managed service with recurring revenue model
• Handling customer complaints and concerns in a timely and professional matter
• Maintaining accurate and complete records of conversations with employees or customers on issues and potential issues
• Meeting and communicating with management on issues relating to the company
• Assisting with the development and refinement of a business plan relating to the service department
• Providing helpful advice to customers on service and sales related issues
• Developing and maintaining a formal written review procedure for the technical staff
• Leading by example
• Keeping informed about developments in the industry, the company, and in customer service to enhance the service department
• Holding recurring tech meetings and trainings
• Other duties as apparent or assigned by management
• Cultivating long term client and partner relationships
• Ensuring capture and ongoing maintenance of complete documentation of client information in the service system for all MSP clients.
• Leading multi-person projects
The Service Manager position requires many personal traits including but not limited to:
We are looking for talented individuals to join our growing technical support and operations teams. Not having the bureaucracy typical of a large company, our employees are able to perform multiple roles by giving them the freedom to branch out and make contributions where possible. We are looking for people that work well as a team, as well as those that can see a project or issue through to completion. Applicants looking to join our team should be well versed in Internet technology. They should understand the process of a network request from the client computer, to the server delivering the content, as well as all of the nuts and bolts in between that make it work. Individuals looking to join our team should be excellent problem solvers with great imagination and creative way of solving difficult challenges. Employees will be expected to respond to customer inquiries (phone, chat, email) as well as to alarms from our monitoring systems.
Skills and traits we believe to be relevant to success in this position:
-Reliable and trustworthy. If you aren’t here, or can’t be counted upon, how can you be expected to succeed here?
-Self motivated. As I mentioned before we have a small company atmosphere. While we will provide overall direction, you are expected to meet and accomplish goals with minimal supervision.
- Excellent team and group work skills. While all of us think we are Superman, the reality is we have to rely on others eventually. The ability to work with others, both under positive and less than ideal circumstances is essential.
-Communication. All of the technical knowledge and ability in the world isn’t of much use if you can’t share it with others. So the ability to clearly outline your thoughts and explain it to us less fortunate souls is crucial. In addition, grasping the idea that most customers just want to be kept in the loop and have expectations for follow-up set, rather than us just working to resolve the issue while they are kept in the dark. We would prefer they tell us to stop and that we are annoying them rather than the other way around.
-Research skills. The ability to identify a problem, and then research various resources (internal, vendor, and external documentation) to find a solution.
-Escalation. If you can’t fix an issue or answer a question (I know, it happens to the best of us) the ability to pass it along to another team member without hesistation. This sounds elementary but some people just have too much pride to do so.
-HTTP, FTP, POP3, IMAP, DNS, TCP, IP. If you aren’t intimately familiar with all of these protocols, or the various related applications, then you may not want to apply.
-MySQL, PostreSQL, Microsoft SQL Server. These are what power the majority of Internet e-commerce sites these days, so familiarity configuring, managing, and troubleshooting are critical.
-Apache, lightspeed, IIS, Tomcat. These are also what power the majority of Internet e-commerce sites these days, so familiarity configuring, managing, and troubleshooting is also critical.
-Network troubleshooting. We aren’t looking for network backbone engineers, but the ability to identify and document common latency and throughput issues, as well as an understanding of typical client TCP/IP (subnet, gateways, routing) configuration on various operating systems is expected.
-Windows and Linux. I know everyone has a favorite OS, and might be familiar with a specific version or flavor, but if you truly know what you are doing you can work with most any OS given a bit of time to acclimate to the differences. Candidates are expected to be able to troubleshoot and manage all versions of Windows with the applications listed above, as well as have an understanding of different Linux distro’s and what makes them unique (init, package management, networking, etc…)
- Experience with common open source applications based on LAMP stack as well as experience with .NET, ASP, Perl, Python, Java, Bash languages. In order to completely understand a customers application you need to be familiar with these languages. We aren't looking for programmers, but you need to be able to decipher code to isolate problems or troubleshoot issues.
-Control Panels – Many of our customers enjoy the ease of management that a commercially available control panel like Cpanel or Plesk offers. Experience troubleshooting these is highly valued.
-Load Balancing, clustering, service design. This is where the fun really starts. Being able to design or support a large complex environment with different technologies used to ensure maximum uptime. If you have experience with these types of setups we want it.
-Previous Hosting Experience! If you have worked in this field before you probably have a pretty good idea of the required technology. We’ll show you how we do it better.
So what are the benefits of working here?
-Flexible scheduling for school, family, or whatever is important to you
-Company paid health/dental after 90 days of employment.
-2 weeks paid vacation per year
-Company weekly sponsored lunches
-Paid commissions and overtime/on-call opportunities
-The ability to grow, learn, and progress
-Free cake for your birthday! Who doesn’t like free cake?
Candidates must successfully pass a criminal background check, hold a valid driver’s license with an acceptable driving record, be dependable, portray a professional image, have a dedicated work ethic, and positive attitude.
Health Insurance & Retirement Benefits
For consideration please email your resume and salary requirements to amy@comspectxk.com
Description:
Lead large and strategically-important client engagements
General Skills / Experience / Knowledge
• 7-10 years previous consulting experience or 7-10 years client-facing experience
• Experience successfully leading multiple client engagements while fulfilling the responsibilities listed above
• Team player, able to collaborate with other team members to fulfill responsibilities
• Strong project management skills
• Strong communication skills
• Strong analytical skills
• Strong planning and execution skills
• Self-starter, able to set their own direction
Specific Skills / Experience / Knowledge
• Deep IT industry background
• IT related sales, sales support or delivery function experience
• Subject matter expertise in IMOD areas is preferred, in particular:
• Wintel
• Unix
• VMWare
• Storage
• Sun Solaris 10 with Containers
• Data Center Consolidation
• Deep industry experience in 1 or more specific industries
Education
• Undergraduate degree required
• Graduate-level degree in Business / Management or MIS preferred
• Current industry certifications are strongly preferred
Travel
• Must be willing to travel 80% of the time; actual travel time depends on specific clients and engagements
SKILLS:
Required:
Unix - HP UX and/or IBM AIX 10 - 15 years
Sun Solaris 10 with Containers 10 - 15 years
Data Center Consolidation 10 - 15 years
Our client is currently seeking WiMAX Field Engineers to join their company. Reporting to the Lead Engineer, these individuals will be responsible for the implementation of the WiMAX network. Please note: There are 4 positions available; 1 on the West Coast, 1 in the Midwest and 2 on the East Coast, all are telecommute positions and we prefer local candidates.
Responsibilities:
• Responsible for the implementation of WiMAX network.
• Responsible for installation supervision, site acceptance and troubleshooting all network elements including RF Audit and Site Surveys.
• Network Planning, Pre-Configuration of Networks and the Installation & Commissioning.
• Provide field engineering support for the integration and commissioning of wireless solutions.
• Design, implement and troubleshoot wireless network infrastructure.
• Conduct wireless site surveys/final sweeps and make corresponding recommendations for optimization of the network.
• Troubleshoot wireless networks by using a variety of test tools.
• Utilize wireless protocols and frequencies in the field.
• Research wireless based technology and trains on current materials.
• Responsible for project documentation and deliverables.
The candidate must be a self starter and able to perform successfully under minimal direct supervision. They must be able to successfully troubleshoot downed servers for hardware & software problems, be able to install multiple flavors of Linux and Windows; Handle network abuse issues by communicating with proper authorities, complaint organizations, and customers to resolve issues and bring compliance to our AUP; Build and install new server orders, includes installing hardware components, installing software (OS and control panel), configuring network, and physically mounting server in data center as well as properly documenting new server; Communicate effectively with the customer base to present a professional and knowledgeable image of GNAX; Must work well with other teammates.
Network/Linux/Windows systems administration experience is a plus. Experience with Apache/CPanel/V-Bulletin is also a plus.
Minimum Education:
High School diploma or equivalent
The starting salary is negotiable, based upon experience and skill set, and comes with full benefits to include: medical / dental insurance, 401K participation with company match, paid holidays, and paid vacation time.
There will be a 6 month review and a 12 month review and reviews annually thereafter.
Managing the network security profiles for all users of the City's Wide-Area Network
Managing the City's network and Internet security
Monitoring and coordinating server and workstation maintenance and updates
Supporting the implementation and operation of computer network interfaces, wireless network equipment, and overall network topology
Supporting the design, development, and testing of the disaster recovery and business continuity plans
Serves as primary analyst for city-wide computer applications, participating in all phases of their purchase, implementation, training, and operation.
Performs routine work-flow analysis in the departments to determine best practices for implementation and change, with emphasis on the effective utilization of city information systems or other IT to improve organizational performance.
Supports and sometimes performs departmental application development. Works with city users to determine and evaluate departmental requests for system enhancements and modifications, and oversees and implements enhancements/modifications as appropriate.
Coordinates application enhancements to existing computer systems, including analysis and design specifications. Directs and supports development of program documentation and proper file management techniques.
Other duties will include participating in the procurement process, maintaining computer related asset records, and interfacing with other City employees and citizens
Minimum Qualifications:
Bachelor's Degree in computer science, communications, or equivalent.
6 years increasingly responsible experience as a network administrator or analyst in Microsoft/Cisco environments
3 years increasingly responsible experience in standard business/government environments.
Certifications eligible for consideration include Microsoft Certification (MCP+I, MCP+SB, MCSE, MCSE+I, MCSA, MCSD, or MCDBA), Cisco Certified Network Associate, or equivalent.
Valid Texas Class C Drivers License with good driving record.
Must pass background and drug screening
***** For additional information and to apply, please go to www.cedarhilltx.com***** Online Applications Only
is responsible for the proactive management and administration of Trinity Industries Local and Wide Area data and voice networks. This includes the configuration, installation, deployment, monitoring and troubleshooting of data and voice communications equipment and services, resolving outages and documenting designs, process and procedures. Also included are capacity & performance analysis, configuration, change & release management, and availability trending and reporting across these systems and services.
Requirements
Technical Skills & Experience
· 10+ year experience in IT-related industry.
· 6+ year administration and support experience in a Cisco networked environment
· Strong working knowledge of switching, routing, and networking concepts.
· Strong working knowledge of MPLS and BGP design and support.
· Strong working knowledge of Cisco Firewalls or similar perimeter security tools and design concepts.
· Strong working knowledge of Cisco Voice Over IP and Unity voice mail systems maintenance, installation and administration.
· Strong working knowledge of Internet networking technologies and principals including TCP/IP, DHCP and DNS.
· Working knowledge of Network monitoring and management tools.
· Working knowledge of Microsoft platforms and technologies.
· Practical or educational background in development principles
· Experience working with various data and voice service providers, provisioning circuits and other data and voice services.
· Practical experience with design and installation of networking services.
· Practical experience in developing and executing project plans and tasks for implementation and transition of services.
· Knowledge of Unix/Linux, AS/400 or similar platforms.
Soft Skills & Experience
· Demonstrates commitment to providing customer-focused quality service.
· Proven ability to work in both a team environment and independently.
· Excellent oral, written and interpersonal communications skills.
· Exceptional troubleshooting and problem solving abilities.
· Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner.
· Strong time management skills and attention to detail.
· Technical diagramming (Visio) and documentation capabilities.
· Proven ability to create and test disaster recovery plans.
· Proven ability to create and document procedures and processes.
· Proven ability to absorb, master and leverage emerging technologies.
· Ability to speak Spanish a plus.
Academic Credentials
· Minimum 4 year college degree or 10 years of equivalent work experience.
Industry Certifications
· CCNA
· CCNP
· CCVP (Must posses or be willing to obtain within 1 year of employment).