SYSTEMS REPAIR TECHNICIAN
Description
M&A Technology, Inc. (M&A) offers a broad range of customized solutions for the market place designed to enhance productivity in a cost-effective manner while focusing on functionality and performance. M&A’s expertise caters the technology needs of all types of businesses, backed by the support of experienced professionals. Our employees operate with integrity, and are flexible, reliable and responsive.
A fully qualified technician, the Systems Repair Technician applies a broad working knowledge of electronics to a wide variety of assignments through the application of technical concepts, practices and procedures. The incumbent generally is a member of quick-response customer support team and works on moderately complex work orders with normal to critical deadlines, and typically operates independently to troubleshoot hardware/software equipment problems, and to set up, install, configure, maintain, relocate, and/or repair a variety of electronic computing and communications equipment, software and/or peripherals. Works with general oversight on more complex assignments.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES
• Troubleshoots hardware, software and/or network operating problems. Uses basic and specialized test equipment to diagnose and analyze difficulties.
• Performs component-level preventive hardware maintenance, replacement and repair (to sub-assembly/ component level) of computer terminals, microprocessor components, peripherals and associated/designated communications and information management equipment. May build or fabricate equipment/parts as necessary.
• Sets up, assembles, installs, configures, reconfigures, modifies, moves and/or relocates hardware at client site for regular or special function use. Ensures upgrades are configured and installed on schedule. Uses standard hand and power tools and technical manuals. May work with multiple vendors, manufacturers, etc.
• Maintains work order documentation, technical schematics and diagrams.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
• Vocational, trade school, technical training or an associate degree in electrical electronics technology, or equivalent work experience. Associate degree preferred. A+ certification required.
• Minimum 5-7 years progressively responsible experience, demonstrating in-depth working familiarity with a broad range of electronic equipment, including most vendors and a minimum of 3 years of mastery of a specialized technical area.
• Ability to perform bench maintenance and repair to sub-assembly/component level and to use a variety of specialized test equipment and associated diagnostic devices. (Specifics are defined/may vary by applicable end-user area.)
• Strong demonstrated analytical and creative problem-solving skills.
• Extensive PC literacy.
• Good customer service orientation and appreciation of role as M&A’ representative.
• Maturity of judgment under pressure/ability to diagnose level of user need/distribute work effectively.
• Considerable client and end-user interface by phone and/or in-person necessitates good (clear) verbal communication skills and credible customer presence (appearance, attitude & demeanor).
• Flexibility and the ability to operate under stressful, time-sensitive deadlines.
• Commitment to quality and personal ethics.
• Ability to provide functional leadership to technical staff.
• Ability to work independently, but as part of team concept.
WORKING CONDITIONS
• Working in the systems depot area, with considerable bending, stooping, crawling and lifting (40-60 lbs.), regular use of testing and diagnostic equipment.
• Quick-reaction/high stress/customer-focused team environment.
Note: I you have already applied for that position, please, do not apply again.
We are an Equal Opportunity Employer.
- Location: DFW Metroplex
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.