Description:
The Data Manager is responsible for maintaining the Data Management System and providing phone and email support to Client Services. The Data Manager must demonstrate excellent verbal and written communications and work closely with Client Services, Tech Support, Affiliate Relations and Operations staff to coordinate efficient order processing, help resolve technical issues, and maintain the integrity of the information in the database.
Job Duties:
• Attend to all calls and emails
• Make updates and additions to the Data Management System
• Make updates and additions to the Print Database
• Maintain spreadsheets of shared information [internal and external]
• Have a working knowledge of SD and HD formats and specifications.
• Create and Maintain OLTP2 user accounts.
• Work with Affiliate Relations to maintain information on HD requirements for broadcast destinations.
• Work with Customer Support Tier 2 to maintain SpotBox fleet.
• Communicate with Traffic Managers to maintain up to date contact information for all broadcast destinations.
• Document and escalate technical issues as necessary
• Suggestions for improved workflow
• Learn and comprehend all DGFastChannel’s internal processes.
• Maintain a safe and clean work environment.
• Projects as assigned by manager.
Special Skills:
Strong customer focus, very detailed oriented, strong sense of ownership and responsibility. Must possess the ability to learn and apply the DGFastChannel processes as they apply to customer orders/uploads. Must possess excellent phone, written and oral communication skills. Able to manage multiple tasks while prioritizing all accordingly, cooperate with others and work within stringent deadlines. Comprehensive knowledge of Word, Excel and Windows is a must.
Education and Experience:
Bachelor’s Degree with emphasis in computer science or 3 to 5 years’ experience in related field. Experience in broadcast industry is preferred, but not required.
- Location: Irving, TX
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.