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favorite this post Experienced HW/SW Consulting in System Design, Installation & Repair (Serving the Entire D/FW Metroplex) hide this posting unhide


When it comes to selecting an IT support person, nothing else should be more important to you than EXPERIENCE.

For my entire career I have been involved in the microcomputer arena ... from programming ... to owning a software company that was part of the Dallas 100 ... to helping small businesses with their networking and management issues.

I'm here to help clients all over the D/FW Metroplex handle their IT needs, both small and mid-size businesses.

I am the one you want to call if you're looking for someone who understands that the budget bucket is not a bottomless pit. I'm also someone who has made real-world IT decisions that have had long term effects on both my company and my client's companies.

I have always prided myself on being able to stand in front of a client and make this one bold statement ...

"I Can Handle ALL Of Your IT Needs!"

The buck stops with me. I don't get the luxury of saying ...

"It's a software problem" or "It's a hardware problem"

... and pointing the finger at someone else.

Clients don't want to hear that!

They just want the problem solved and they want it solved YESTERDAY. Since I began my career from the engineering side of the business, I have the luxury of knowing computers from the inside out.

Many times I'm the "Go To" guy that gets called when everyone else has failed. With the experience I have, I've probably already solved your problem more than once. While clients can always find new ways to challenge my technical ability, there aren't too many issues that I can't solve when it comes to computers.

BUSINESS/RESIDENTIAL CLIENTS

I handle residential and business clients. Most of my clients are small and mid-size businesses. My clients understand the need for top quality service.

REMOTE SUPPORT

This is a huge part of my business these days.

Many support issues that used to require an on-site visit can now be handled remotely. Even if I've never done business with you before, I can connect remotely to your system and solve most software issues immediately without the need to make an on-site visit.

VISUAL STUDIO DEVELOPER

Since I am a software developer as well as a network consultant, I often use this skill to help my clients achieve a competitive advantage.

Many times I have clients that need to automate a process. It takes writing custom scripts or code to get the job done. Your average computer tech isn't going to have a clue how to accomplish this!

SETUP/INSTALLATION/UPDATES

I do everything from simple workstation setup/upgrades to complete office installations or relocations involving servers, workstations, cabling, printers, etc.

I do most of my own work and generally don't farm out anything to third parties. I subscribe to the old adage . . .

"If you want something done right, do it yourself."

I take pride in how much care and attention I provide to each and every client.

I was working with computers way before Windows was even thought about. However, I have used every (and I mean every) version of Windows from Windows 1.0 through Windows 10 and from Windows NT to Windows Server 2016.

SOFTWARE INSTALLATION

As a Microsoft partner, I handle and install all Microsoft products from the simplest to the most complex.

BACKUP/DISASTER RECOVERY PLANS

Many companies don't take disaster recovery seriously enough. There just simply is no excuse in today's world of inexpensive, multi-terabyte capacity hard drives not to have an adequate backup solution in place.

I can provide a backup solution custom tailored to your unique situation. If you need off-site backup, redundant hardware, RAID systems or UPS enabled systems, that's what I do.

WORDPRESS BLOG/WEBSITE SETUP

I use WordPress on many of my sites so I am very familiar with the WordPress setup and plugin issues. I have done complete membership sites, e-commerce sites, photo sites and many more. I can also host your WordPress site as well.

I will get you up and running quickly so that you can handle any part or the entire website after the installation. Or, I can manage portions of the website while you manage the portions you feel comfortable with.

UPGRADES/DATA MIGRATION/SSD TRANSFER

I specialize in upgrades and data migration. During my years in the computer business, I have never lost a single client's data. If I'm given a system to upgrade the very first thing that's done before ever touching the machine is to make a complete backup. This is simply a smart thing to do and good insurance for my clients.

I can upgrade your existing machines with a new operating system, HDD to SSD conversion or supply you with new hardware custom designed to your exact specifications ready to be plugged in.

TECHNICAL LIAISON

If you need someone to provide an interface between you and third parties to help with getting the right services for your office such as new Internet/phone services, network attached copiers/printers please give me a call. I speak tech!

DATA CONVERSION

When you have data that you need to be converted or massaged into another format, I'm your guy. I can programmatically read Excel files and transform the data into any format you need. Needless to say, I can also handle many other data types.

PDF FILE CREATION/AUDIO/VIDEO CONVERSIONS/POWERPOINT VIDEO PRESENTATIONS

Give me any document format and I can turn it into a PDF file.

If you give me virtually any format of digital or analog media I can convert it to whatever format you need. I can convert between audio and/or video formats or even convert cassette tapes, VHS and 8mm tapes to digital format.

If you need your PowerPoint presentations converted into a format suitable for viewing on any website with or without narration I can help you with that. You can even come to my office and use my professional recording equipment to narrate an existing presentation.

CAPTCHA INTEGRATION

If you know what this means, then you know that you need it if you have online forms, forums or blog comments that people will be completing. The little #$%@&'s that try to use your online forms for SPAM won't get past the CAPTCHA since most of these are BOTS (unattended, automated Robots) that try to complete the form.

HARDWARE REPAIR/UPGRADES

OK, it's no secret, this is the least challenging/fun part of my skills but nevertheless, a necessary evil. Yes, hardware breaks. Sometimes I can do the repair in the field and sometimes I bring it back to the office for repair. Pickup and delivery service is always an option but if the client can afford the time it will certainly be cheaper if the equipment can be brought to my office.

Either way, our goal is to get you back up and running ASAP.

NETWORKING/WIRELESS NETWORKS

I install anything from simple Wireless Networks to Multi-Server domain controllers and everything in between.

I purchase hardware for my clients who don't want to be bothered with the details of what hardware to purchase. They simply know that they can trust me to supply the right product for the job at a competitive price.

CABLE INSTALLATION

If I am going to take care of a client's system, I want to know that the cabling was done right. It sounds simple but most cable installers don't have a clue about what the needs of the IT department are. They simply run a cable from Point A to Point B. There is more to it than that.

If my clients need cables installed or workstations added, I will take care of all the details.

VPN/REMOTE LOGIN SETUP

For those that need help getting a VPN set up in their office or help to get your office set up with secure remote access to individual desktop machines, I can take care of that for you.

PERIPHERAL DEVICE SETUP

I can set up any and all of your peripheral devices such as printers, scanners, webcams, surveillance cameras, NAS (Networked Attached Storage) devices, media streaming devices, routers, switches, etc.

QUICKBOOKS/QUICKEN TRAINING

My office has been using Quicken/QuickBooks since it was introduced. I offer training on Intuit's QuickBooks (Online or Desktop version) and Quicken accounting software. I can provide account setup services (the most important part), general training and remote support for those times when you have an issue that you can't solve.

Having used QuickBooks since 1990 and Quicken since 1992 I am intimately familiar with the workings of both products. I am part of Intuit's QuickBooks advisor program and have trained many users on how to get the most out of both products.

I can also help you decide which product is best suited for you since there is some overlap in functionality between QuickBooks (Desktop or On-line version) and Quicken when it comes to business use.

EXCEL

If you need a spreadsheet designed please give me a call. I can do everything from basic design to spreadsheets requiring VBA/Macros.

MY GUARANTEE

You won't find anyone else on Craigslist with this strong of a guarantee.

"If I can't do what I say I can do, you don't pay for it."

REFERENCES

I will be happy to provide you with as many references as you need on request. I will give you owners' names and phone numbers who have known me and used my services for 25+ years.

If you are tired of dealing with the people that think they're an expert because they can "copy a file to a flash drive", then please give me a call. I cover the entire Metroplex from DeSoto to Denton and Rockwall to Weatherford.

New clients can mention that they saw this ad and receive a one-time 20% discount off my services. You can conveniently pay with cash or check and with a credit card using PayPal.

Give me a call today and let us help you get on with your business.


MARK BYRD
STAR TECH SOLUTIONS
(940) 455-7355 (Office)

  • do NOT contact me with unsolicited services or offers

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