favorite this post Customer Service Phone Rep for Health Food Ecommerce Company (Work from home) hide this posting unhide

compensation: Starting at $15 per hour - rapid increases
employment type: full-time
telecommuting okay

Do you want to help us change the food industry from the INSIDE out? Do you love making someone's day when they least expect it? Are you comfortable talking to people on the phone?

If your answer to all of those questions is "Yes!", keep reading because...

We're hiring a Customer Service Phone Representative, and I believe you'd be a perfect fit.

The best part?

This is a full-time, virtual position. You can work from the comfort of your home!

(Please note: This is NOT for people looking for part-time positions or consulting contracts).

About Truvani

I'm an activist at heart.

I built a following and, together with my readers (The Food Babe Army), we got major corporations to change some of their reckless practices. But these companies don't change fast enough...

For lasting change, we need to take on the food industry head-on. That's why I started Truvani: to create the products I *wish* I could find in stores.

At Truvani, we believe in real food without added chemicals, products without toxins, and labels without lies.

That's why, for example, we will always be transparent with our ingredient sourcing and pick only the best ingredients available.

In short:

We put PEOPLE over profits.

As a Customer Service Representative here, you will be a crucial part of that mission by resolving customer issues QUICKLY and FULLY.

Here's what you need to know about this position:

About the Position

Truvani is growing fast!

We already have thousands of customers and we're developing multiple new products that are coming soon. This means...

We need your help as the first point of contact for our customers.

Treating our customers with respect in all interactions is VITAL for our company. We want to put people first in every way - not just in how we source our ingredients. That's why this role and providing top-notch customer service is so important.

So, what does this mean in terms of what we're looking for in our customer service phone reps?

We want you to be EXCITED about helping customers. This requires patience, empathy, and a passion for talking (and listening!) to people. You'll need to put yourself in our customers' shoes. You'll need to solve issues. You'll need to troubleshoot and get to the bottom of things.

(Sometimes there's a difference between what people SAY is the problem and what's really going on.)

And, you need to take ownership of these tasks.

This means you might have to do some digging in our systems in order to resolve billing issues, handle customer complaints, or gather valuable customer feedback.

So, besides excellent phone and written communication skills, we're looking for someone who's curious to get to the root of a problem and confident to make sound judgments.

Here are some of the things you'll do:

  • Reach out to our customer base on a regular basis to ensure they are having the best experience with us
  • Keep customers satisfied by LISTENING and figuring out what they really want
  • Communicate with customers almost exclusively by phone
  • Proactively contact customers to fix any payment or subscription issues
  • Steer customer conversations toward win/win outcomes
  • Maintain a solid knowledge-base of our product suite, prices, and combination possibilities
  • Feel comfortable talking to different kinds of people all day
  • Answer questions and educate customers about Truvani products and values
  • Recommend ways to improve our support processes, scripts, and tools

    Why You'll Love Working for Truvani

    This position has high expectations, but here's the deal:

  • You'll be paid to do what you already love... help people.
  • You'll get to work in a fast-growing company with lots of opportunities to grow (now and in the future).
  • You'll have the chance to learn the ins and outs of running a successful customer service team.
  • You'll be an integral part of our mission to change the broken food system - from the inside out.

    We're building a food company that puts people - and their health - first.

    This Position is PERFECT For You If...

    If you're excited about this opportunity, here are the requirements:

  • You must have experience dealing with customer emails, phone calls, and other interactions. You know that great customer service depends on both analytical thinking as well as emotional IQ. And you know how to blend both. You know when it's appropriate to be friendly and accommodating and you know when it's appropriate to be stern.
  • You must be proficient with Google Docs and Excel. Ideally, you'll already be familiar with different CRM systems and best practices.
  • You must be willing to take ownership of your role and come up with potential customer service innovations. We're a fast-growing company and we want to figure out the best ways to serve our customers. We're hoping you will have the creativity and willingness to come up with some of those key initiatives.

    Interested? To Apply, Do This Next...

    If you want to join the Truvani team, here's what you need to do next:

    1) Fill out our application survey

    Please fill out this short survey right here:

    2) Send us your resume

    Please email your resume with the subject line: "Your Next Truvani Phone Rep"

    Thank you for your interest.

    We look forward to hearing from you!
    • Principals only. Recruiters, please don't contact this job poster.
    • do NOT contact us with unsolicited services or offers

    post id: 6892496680


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