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Front Desk Supervisor (Bedford)

compensation: Salary will be based on experience.
employment type: full-time

The Front Desk Supervisor will lead the Front Desk team in creating a warm, inviting and memorable experience for our owners and guests. This individual will participate in the hiring, training, evaluation, and supervision of all personnel. Additional responsibilities include ongoing training, coaching, counseling, scheduling, departmental financials and payroll. This individual will ensure the staff's commitment to maintaining service expectations through observation, communication, and recognition.

Role and Responsibilities:

Responsible for assuring Front Desk business transactions are completed in accordance
Manage the Sense of Arrival Experience
Ensure Front Desk reaches and or exceeds Marketing Conversion goals
Regularly conduct check-in and check-out observations
Maintain weekly action plan to increase departmental scores
Consistently develop and mentor Front Desk Agent/Dispatcher
Oversee and lead Rooms Control team
Help AGM Track all attendance violations and enforce Attendance Policy
Help manage relationship with Resort Services with open and constant communication
Responsible delivery of monthly Front Desk Specialists scorecards
Consistently review operation and implement innovative initiatives
Perform daily Assistant Front Desk Manager Shift Checklist

Education and Experience:

High School Diploma or equivalent
Some College Preferred
Previous Hotel Experience Required
Opera Experience Highly Preferred
Management Experience Required
Must pass a background check and drug screen to qualify


Offers a full range of benefits including 401K and PTO you can utilize after 90 days.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7019250084



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