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Dispatcher-Limousine Company (Downtown Dallas)

Main St near St. Paul

(google map)

compensation: Salary: $38000 40000.00
employment type: full-time

Job Purpose:
Responsible for managing the working schedule of chauffeurs, vehicles, and affiliates ensuring that all procedures are followed, and quality standards are met.

Duties:
• Meets and exceeds quality and customer satisfaction goals to ensure customer retention and uphold RideCentric's service quality standard
• Fosters a positive, successful and professional work environment
• Builds solid productive relationships with internal as well as external customers
• Daily scheduling of rides, chauffeurs and vehicles ensuring maximum profitability through proper utilization of cars and chauffeurs
• Accurately and efficiently provide clients with rate quotes
• Confirm next day affiliate reservations have been received and are accurate
• Assist clients with reservations and changes when needed
• Check reservations inbox to ensure no reservation requests are missed
• Assist in the management of chauffeur and affiliate (subcontractor) relationships including quality control to ensure all rides are consistent with company quality standards
• Timely update of reservation status codes using industry software to ensure on time performance standards are consistently met
• Maintain accurate affiliate rates, records and communications
• Ensure affiliate contracts are in place and certificates of insurance are current and accounted
• Compares RideCentric's rate with affiliate rate to ensure margins are within acceptable range and notifies management of unacceptable variances
• Works within operational need as required including weekends and holidays
• Evaluates workload regularly and communicates to Operations Manager when assistance is needed
• Contributes to team effort by accomplishing related results as needed
Skills/Qualifications:
• Strong commitment to world class customer service, Proficient in MS Outlook and Excel as well as the MS Office Suite, Strong Multi-Tasking Ability, Strong Analytical Skills, Negotiation Skills, Teamwork, Superior oral and written communication skills
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7024541996

posted:

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