STRENGTHS AND SKILLS
• Research and explanation of policy and coverages that pertain to insurance policies.
• Excellent communication and interpersonal skills with both clients and employees
• Proficient with various software programs, including Microsoft word, Excel, and PowerPoint
• Ability to perform essential administrative tasks
• Ability to prioritize and balance multiple tasks effectively
• Attention to detail
• Top rating in customer service
EDUCATION
• University of Arkansas, Architecture, Fayetteville AR, 2001-2005
• North West Arkansas Community College, CAD program, Bentonville AR, 2004-2007
• Arkansas Baptist College, Religious studies, Little Rock AR, 2012-2013
PROFESSIONAL EXPERIENCE
Pilot catastrophe service:Virtual Training Manager
July 2024-Present
• Responsible for managing a team of support staff for outside field adjusters
• Ensuring the success of onsite estimate writing
• Ensuring policy comprehension and coverage analysis
• Facilitate payments to customers
Pilot catastrophe service: Licensed Property Independent Adjuster
July 2009-Present
• Catastrophe insurance adjuster
• Ensuring excellent customer service
• Residential and commercial property estimates
• Delivering cost and payment detail
• Inspection of Claims
• Claims Management
• Xactimate estimation
• Claim File Documentation, and Claim File Maintenance
• Payment of claims with check writing authority
• State Farm Insurance Company Certified, Field experience since 09 - to Present; Including 2011 Tropical Storm Irene, 2012 Hurricane Sandy New York
• Allstate Insurance Company, Field experience - Wind and Hail
• Administrative Manager Pilot Catastrophe Service - Fort Worth, TX – 2023
• Virtual Field Trainer/Technical Advisor 2024
Certifications
• Two Story Steep and High Certified
Principals only. Recruiters, please don't contact this poster.