Remote SharePoint Administrator/Support Specialist and Microsoft 365 Collaboration with over 13 years of experience supporting enterprise environments. Successfully executed a large-scale Microsoft 365 deployment for 11,000 users, enhancing operational efficiency through comprehensive user training for a Fortune 500 Insurance Company. I am currently looking for a Remote Full time position.
EXPERIENCE
October 2013 - March 2026
CI Software Engineer - SharePoint Administrator / Microsoft 365
Collaboration Specialist USI Insurance Services | Valhalla, New York
April 2002 - March 2013
Office Manager Customized Computer Services, Inc. | Arlington, TX
March 1994 - April 2002
Press Operator / Typesetter Blumberg Law Products – Arlington, TX |
• Executed Microsoft 365 deployment for 11,000 users, establishing 1,100+ SharePoint sites and 10,000+ OneDrive sites for enhanced collaboration.
• Migrated teams from classic SharePoint experiences to modern lists and forms for better usability.
• Designed site templates and customizations to accelerate SharePoint site provisioning.
• Configured metadata structures and tagging standards to improve document organization.
• Implemented Power Platform automation and ServiceNow service management to enhance operations.
• Resolved 1,000+ support tickets annually, implementing platform enhancements to improve user experience.
• Automated external user onboarding and provisioning processes using ServiceNow integration.
• Developed training materials that empowered users with self-service capabilities, leading to a decrease in support requests.
• Summit Award Winner 2025
SHAREPOINT DEVELOPMENT AND PLATFORM SUPPORT
• Resolved ~1,000 support tickets annually while delivering platform enhancements and development requests.
• Built site templates, client-side customizations, and CSS styling to meet business requirements and accelerate site provisioning.
• Implemented Power Automate workflows for retention enforcement, migration orchestration, and automated notifications.
• Designed metadata structures and tagging standards to improve document organization and enterprise search relevance.
• Integrated media capture (camera/video) and client-side tools to streamline content capture into SharePoint libraries.
• Migrated teams from