compensation: Competitive Pay with Great Benefits and Perks! employment type: full-time
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Custom Ink, the leader in custom apparel for groups and communities, is all about bringing people together. That's what inspires our innovative online platform, world-class customer support, and award-winning work environment. With 1,600+ team members (“Inkers”), we are passionate about the success and well-being of our team and have earned frequent recognition as a top workplace from such organizations as Fortune Magazine and The Washington Post. Our customers are counting on us to come through for them, and that’s important to all Inkers - no matter what role they’re in.
Please Note: We're open 7 days a week and some evening/weekend availability is necessary.
How you’ll make a difference:
You’re a consulter, innovator, ambassador, and an educator.
You use your abilities to build connections and create engaging experiences to drive sales by building on newly made relationships and converting those potential leads to excited repeat customers.
The idea of going beyond the store to engage with the community and drive brand awareness excites you. You’re proactive and you can identify past and present customers’ needs before they can. You’re a jack of all trades. You’re a pro at building relationships, customer service, and sales. With your abundance of skill, you’re seeking the perfect opportunity to use your talents to help deliver a seamless experience for our customers: from helping them with apparel selections to providing design assistance and inspiring them to use Custom Ink for all their future custom gear needs.
You’ll be trusted to:
As a Store Representative, you’ll be our customers’ Custom Ink guide from beginning to end, working to satisfy their custom gear needs all while building relationships that keep them coming back again and again. Additionally, you’ll demonstrate knowledge of Custom Ink’s merchandise, printing process, and delivery options while working to maintain company standards of merchandise presentation, retail signage, and store displays.
How you’ll be evaluated:
You’ll be responsible for helping shape Custom Ink’s in-store customer experience. Accordingly, the key measures of success will be:
Persistence and resilience: you’re ready to work to convert potential leads into new and repeat orders
Your ability to provide a pre and post-order experience we deem “WOW!” worthy: meaning to you, expectations are just a guideline! You aim to exceed expectations and surprise customers in a good way.
You’re able to maintain high levels of accuracy by documenting customer notes quickly and keeping up to date on company offerings and products
You’re ready to dig deep and plan, execute, and participate in community events
If the following sounds like you, apply at Custom Ink today!
You possess a passion for driving relationship-based sales with the long term outcome of repeat business and customer loyalty. You follow up with customers and utilize their feedback to promote sales
You maintain a sense of strong business acumen through continuous curiosity around our metrics with a commitment to driving better results to grow the business
You have a true love for the local community. You seek and discover ways to work with our Fundraising Team and participate in key events in the community to enhance brand awareness
In addition, you must share our company values—practicing the Golden Rule, taking Ownership, and driving and embracing Innovation.