favorite this post Customer Service and Sales Support (Plano - Frisco) hide this posting unhide

Hwy 121 near Preston Rd

(google map)

compensation: Depends on Experience
employment type: full-time

Family owned and operated company in business for over 30 years and nationally recognized in its field for exceptional service and quality in a B2B environment, is currently seeking a customer service and sales support assistant to assist with the day-to-day work of this outstanding company.

Seeking a member for our sales support & customer care team which includes operating as a product ambassador and increasing brand loyalty through every interaction. This role requires a high level of professionalism, tactfulness, and eagerness to learn from and grow within this company.

The candidate should have high levels of discretion and honesty, should be detail oriented, well organized with the ability to work independently in a dynamic, fast-paced environment, multi-task, prioritize workload and should have solid decision making skills.

Primary Responsibilities:
* Provide world-class service through multiple contact channels, including phone and email.
* Provide support utilizing data entry, customer service, order fulfillment and tracking, customer invoicing.
* Assist customer service and production team with multiple tasks.
* Answer multi-line phone system, emails and communicating with a high level of professionalism.
* Collaborate with other service team members.

Ideal Skills:
* Excellent computer skills - Microsoft office suite - Outlooks, Excel. Ability to quickly adapt to unfamiliar software for various internal flows
* Excellent written and oral communication skills
* Strong value system of honesty, quality and trust.
* Interest in growing personally and professionally within a dynamic fast-paced organization
* High standard for quality service and a passion for helping others
* Detail-oriented nature that exhibits meticulousness and precision in dealing with customers via email, over the phone, and internal office work.
* Excellent written and oral communication skills
* Ability to work collaboratively within a team
* Time management, accountability and organization exhibited through all responsibilities.

Company benefits:
* Salary position
* 401K
* Paid time off
* Optional Medical Package
* Monday to Friday 8.30-5.30

  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6919477926



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