The Mobile Systems Technician is responsible for providing technical support to county law enforcement and public safety departments. This position is responsible for supporting all aspects of mobile technologies including diagnosing problems, designing and implementing solutions, maintaining system security, determining needs and making recommendations. This position also provides troubleshooting expertise to local public safety agencies for mobile dispatch and public safety records management systems. This position is a primary contact for after-hours technical support and responsible for resolving technical issues or escalating as needed. The Mobile Systems Technician is required to provide excellent customer service, resolve problems in a timely manner, communicate effectively, and be a positive contributor to the Denton County Technology Services Team.
Examples of Duties:
Installs, configures and troubleshoots mobile software applications utilized by the Sheriff's Office, Constables, public safety agencies, and other mobile enabled departments.
Installs, configures and troubleshoots the hardware and operating systems for ruggedized laptops utilized by the Sheriff's Office, Constables, public safety agencies, and other mobile enabled departments.
Installs, configures, maintains, and troubleshoots in-car mobile video systems, wireless data services and equipment, officer body cameras, and license plate recognition systems and server software for mobile technologies.
Acts as a primary contact for after-hours technical support and responsible for resolving technical issues or escalating as needed.
Provides basic server administration for server applications in support of the mobile technologies.
Manages computer objects, user account permissions and Group Policy within Active Directory.
Maintains an accurate inventory database of county computers, printers, and network assets.
Creates and maintains laptop drive images and mobile system configurations.
Researches, evaluates, tests and recommends new technologies beneficial for law enforcement, public safety, and other mobile enabled departments.
Develops and recommends policies and procedures related to management and use of mobile technologies.
Regular and punctual attendance is required.
Performs other related duties as required.
Department of Technology Services Mission Statement:
To serve Denton County taxpayers by providing technology related services guided by our core values that support and empower county departments and agencies in providing excellent service to our citizens.
The Department of Technology Services commits to the following core values:
To deliver service with integrity and respect.
To respond to the technology needs of the County in a proactive and timely manner.
To meet the technology needs of the County with consistency, agility, flexibility, and foresight.
To manage technology resources in a fiscally conservative manner.
To develop a technology team that is passionate about serving the needs of the County.
To support and understand each member of our team both personally and professionally.
To encourage positive attitudes, teamwork, and open communication.
High School Diploma or GED and a minimum four years of experience in a related field; or an equivalent combination of education and related experience required.
Associates Degree preferred.
Security + certification preferred. CompTia A+ certification preferred. Certification by TCOLE as a Jailer may be required within 1 year of employment.
Possession of a valid driver's license required. Must obtain a valid Texas driver's license within 90 days of employment.
Must not have any Class B misdemeanor or higher convictions or deferred adjudications.
Denton County offers a full range of employee benefit programs for eligible employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; disability, and long term care insurance; and flexible spending accounts for health care and dependent care reimbursements. The County also provides retirement benefits. Full time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these "basic employee benefits" and retirement services, employees benefit from a variety of other programs including 12 paid holidays, Tuition Reimbursement, a Wellness Program, and more.