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Experienced Negotiation & Client Resolution Professional | Sales, Inta (McKinney, Allen, Lucas, Princeton, Lewisville, Carrolton)
education completed:
some college
QR Code Link to This Post
McKinney, TX | show contact info
Customer Service & Service Operations Professional
Customer-focused professional with leadership experience in high-volume customer service
environments. Skilled in customer relations, cash handling, invoice and repair order documentation,
and team coordination. Known for resolving customer concerns, supporting operational workflows, and
maintaining a professional customer experience while managing multiple priorities.
Core Skills
• Customer Service & Client Relations
• Team Leadership & Staff Support
• Cash Handling & Payment Processing
• High-Volume Phone Support
• Customer Issue Resolution
• Invoice & Repair Order Documentation
• Repair Order Processing & Customer Billing
• Administrative Coordination
• Microsoft Office & Internet Systems
• Data Entry & Customer Records
Professional Experience
Independent Delivery Contractor – DoorDash • Roadie • Curri | North Texas | 2022–Present
Provide professional customer service while completing deliveries across Dallas, Denton, and Collin
County. Maintain a clean driving record while transporting deliveries safely and efficiently.
Communicate with customers and dispatch teams to resolve issues and ensure satisfaction. Use
mobile applications and digital systems to manage assignments and confirmations.
Owner Services Supervisor – Welk Resort Group | San Diego, CA | 2014–2019
Supervised and supported a team responsible for handling high-volume owner service calls averaging
100–125 calls per day. Assisted customers with account inquiries, reservations, and service requests
while ensuring high customer satisfaction. Trained team members on service standards and
communication practices and resolved escalated customer concerns. Maintained accurate customer
records in company systems.
Field Services / Property Verification Specialist – Pacifica Companies | California | 2008–2014
Conducted property verification and occupancy inspections for residential assets. Collected
documentation including photos, reports, and occupancy verification. Maintained digital reports and
submitted findings through online systems while communicating professionally with property managers
and residents.
Customer Account Representative – Rent-A-Center | California | 2004–2007
Assisted customers with product rentals, payments, and account management. Handled daily cash
payments, credit card transactions, and financial documentation. Communicated with customers
regarding billing, payment schedules, and account updates while resolving concerns professionally.
Technical Skills
• Microsoft Office (Word, Excel, Outlook)
• Email & Internet Systems
• Customer Management Systems
• Mobile Workforce Applications
• Data Entry & Documentation
Education
High School Diploma or Equivalent
Additional Qualifications
• Valid Texas Driver’s License
• Clean Driving Record
• Authorized to work in the United States
• Comfortable working in high-volume service environments
• Strong communication and leadership skills
• Reliable and detail-oriented
- OK for recruiters to contact this poster.