Job Description: Technical Specialist
Department: Local Government Software
Location: Hybrid / Remote
Role Overview
The Government Software Technical Specialist is a customer-facing technical role focused on
supporting our local city & county Government customers during implementation and post-go-live operations.
This role is responsible for executing backend and technical components of
implementations while also serving as a key point of contact for customer support, issue
resolution, and system troubleshooting.
The position supports data migration, configuration, testing, deployment, and ongoing
customer assistance, working closely with project managers, engineering, and customer
stakeholders. The ideal candidate has a strong technical background, enjoys working
with data and systems, and is comfortable interacting directly with customers to resolve
issues and answer questions.
Key Responsibilities
Technical Implementation & Deployment
● Execute technical implementation tasks for our clients
● Configure system settings based on defined requirements
● Support data migration from legacy systems into our software.
● Validate data accuracy, completeness, and integrity
● Assist with environment setup and deployment activities
Customer Support & Issue Resolution
● Serve as a technical support resource for our Government Clients
● Troubleshoot system issues and data discrepancies reported by customers
● Communicate findings, solutions, and next steps clearly to customers
● Coordinate with internal teams to resolve customer-reported issues
● Provide ongoing post-implementation technical support
Data & Systems Work
● Work with structured data sets including CSV, Excel, and SQL extracts
● Clean, normalize, and map customer data for migration and fixes
● Identify data quality issues and work with internal teams to resolve them
● Document migration logic, fixes, and repeatable support processes
Testing & Quality Assurance
● Perform functional, regression, and UAT support testing
● Validate that system behavior aligns with customer requirements
● Identify, document, and track bugs or defects
● Coordinate fixes with engineering and re-test as needed
Internal Collaboration & Process Improvement
● Work closely with Project Managers to support delivery and support timelines
● Collaborate with engineering on customer issues, fixes, and enhancements
● Contribute to internal documentation, runbooks, and technical playbooks
● Help standardize implementation, migration, and support processes
Ideal Candidate Profile
● Technical background in software implementation, IT, or systems support
● Comfortable working directly with customers in a support environment
● Strong understanding of data, databases, and structured files
● Strong analytical and problem-solving skills
● Detail-oriented with a focus on accuracy and quality
● Able to manage multiple customer issues and priorities simultaneously
● Strong written and verbal communication skills
Preferred Qualifications
● Experience with SaaS implementations or GovTech platforms
● SQL or basic scripting experience
● Familiarity with testing methodologies and QA processes
● Experience supporting data migrations or system integrations
● Experience with municipal utility billing systems
● Experience with municipal accounting systems
Principals only. Recruiters, please don't contact this job poster.