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Customer Service Rep/Dispatcher (Arlington)

O'Brien Garage Doors

5817 Interstate 20 W near Suite 430
compensation: 11-25/hr
employment type: full-time
job title: Customer Service Representative
**Please stop into our office to fill out an application and have an in person interview with our office manager Gloria Monday - Friday 9am - 4:30pm at 5817 Interstate 20 W #430, Arlington, TX 76017. You may also come in Saturday 8am - 4:30pm and speak with Amberly, but weekdays are best.**

O'Brien Garage Doors is currently hiring dispatchers/customer service representatives. We are a family owned and operated company and are looking for more members to add to our team! We are looking for qualified candidates with a desire to be a part of our team for many years to come. We are looking to fill several 8 hour shifts between the hours of 7am - 9pm, Monday - Saturday.

Pay structure (please read carefully):
Pay is a combination of base pay and bonuses. Starting base pay will be 10.00 per hour and an additional 75 per week for full time until commission starts (11.87 per hour starting on 40 hour schedule). Once the representative is answering calls on their own/booking work orders on their own, commission will start. Commission will be based on performance and will be paid out monthly. Most representatives, after commission is paid out, average 11-18 dollars per hour. Our top performing reps average 20-25 an hour.

Job Description:

Primarily answer customer inquiries as they call into the office and schedule work orders with them. Answer questions regarding pricing/scheduling. Each representative will generally be in charge of one or two cities (we answer phones for cities across the nation) and will work closely with the technicians working in that city to route the work orders for the day. The reps also will take technician calls, complete out their work orders, and dispatch them to their next work orders.

Requirements:

*Must be familiar with basic computer applications such as Microsoft Office and Email

*Must be able to type at least 50 wpm

*Must be able to pass a background check

*Must be able to pass a drug test

Responsiblities:

*Answer phones to answer customer inquiries and set up work orders
*Answer phones to handle technician completions and dispatching
*Accurately manage assigned city and run that schedule during shift
*Type in notes of calls and create/complete work orders
*Take upset customer calls and handle them appropriately or get with appropriate managers
*Work closely with city managers to make sure all complaints/inquiries handled appropriately
*Must be able to quickly learn and become accustomed to our field of work

Qualities:

Quick Learner
Ability to multitask
Positive team oriented attitude
Professional friendly customer oriented attitude
Long term employment goal in mind

We look forward to adding you to our valued team!
  • Principals only. Recruiters, please don't contact this job poster.

post id: 7747170230

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